Customer terms and information

Services and payment

Free: 45 minutes at no charge, with no purchase obligation. Action: one individual online session of 90 minutes, EUR 150, with a three-week plan and three/six-month milestones. Group: EUR 500 total per participant, three months, twelve 90-minute group meetings, three participants with 30 minutes each. Individual: EUR 1,000 total, three months, twelve individual 90-minute meetings, including Life Gym Coaching Premium and an exercise programme.

Meetings take place online via Zoom. Date, time, time zone and access instructions are confirmed separately. For Group, the start date, group formation condition and schedule are agreed in writing before payment. If the group does not start by the agreed date, choose a new date or a full refund for unprovided services.

Prices are totals, with no automatic renewal or physical delivery fee. Before payment you receive the final amount, actual debit currency, service and agreed schedule. Any currency conversion is disclosed before acceptance. A registration request is not payment confirmation and does not automatically reserve a place. Payment methods are displayed after activation. Enter card details only on the bank’s secure page; never send them in messages.

We provide the agreed sessions and deliverables. Coaching does not guarantee income, healing or a specific personal result and does not replace medical or psychological services requiring an authorised professional. You decide which actions to take. Previously accepted offers and terms remain unchanged.

Cancellations and refunds

Rescheduling may be requested at least 24 hours in advance. A late cancellation or absence receives one free rescheduling of that session. A repeated late cancellation or absence at the rescheduled session counts as a used session, only as permitted by law. Exceptional circumstances are discussed in writing. This policy applies to newly accepted offers and does not rewrite existing agreements.

If the provider cancels, choose rescheduling or a refund for unprovided services. On package termination, the unprovided-session value is calculated proportionally: total package price divided by twelve, multiplied by remaining sessions, subject to legal rights and accepted terms. Send requests in writing with your name and order reference; do not send card details.

We respect statutory withdrawal rights for distance contracts, including the 14-calendar-day period where applicable. Starting within this period requires your separately recorded express request. Proportional charges for performed services and loss of withdrawal rights after full performance apply only when legal requirements are met. Refunds are made without undue delay, within the statutory period, using the original method unless another lawful arrangement is agreed at no extra cost. Rescheduling rules do not limit statutory rights.

Privacy

We use your name, contact details, language and chosen times to process your request, organise meetings and send necessary service messages; offer and transaction data support the contract and legal records. This is not marketing consent. Session notes are private with restricted access. Do not enter sensitive health details or information about others in public forms.

We use hosting services for the website and appointment management. Meetings may use Zoom and communication may use Telegram, WhatsApp or email according to the selected channel. Providers may process data in other countries. Recording or AI use involving session data requires separate prior information about purpose, providers, access, retention and applicable choice. Booking consent does not automatically authorise recording, AI or publication. Coaching notes and recordings are not sent to the bank.

We retain information as needed for requests and service delivery, and contractual/financial records for mandatory periods and legal claims. You may request access, correction, deletion, restriction or object under applicable law; legal retention obligations may limit deletion. Identity is checked proportionately. You may withdraw optional consent and complain to Moldova’s CNPDCP. Refusing marketing does not prevent necessary messages about a meeting you requested.

CNPDCP · Republica Moldova

Contact

For bookings, complaints, cancellations, refunds and personal-data requests:

contact@transimulation.com
corneliu@transimulation.com
+373 79 789 730
WhatsApp